Privacy Policy

At tk971, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access and use our online gaming platform. By registering an account or using the services offered at tk971, you acknowledge that you have read, understood, and agreed to the terms described in this policy.

This policy applies to all players accessing tk971 from Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions. We are committed to ensuring that your data is handled with full transparency, accuracy, and security at every stage of your experience on our platform.

1. Information We Collect

When you create an account and use the tk971 platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and government-issued identification documents required for KYC verification.
• Contact information: email address, phone number, and residential address in Bangladesh.
• Financial information: payment method details including mobile banking accounts (bKash, Nagad, Rocket, Upay), transaction history, deposit and withdrawal records.
• Usage and behavioural data: login timestamps, game activity logs, session duration, device type, browser type, IP address, and geographic location data.
• Communications data: records of your interactions with our customer support team, including live chat transcripts and email correspondence.

We collect this information directly from you during the registration and verification process, as well as automatically through your use of our platform. In certain cases, we may also receive information from third-party identity verification and payment service providers.

2. How We Use Your Information

The personal information we collect is used for clearly defined operational and legal purposes. Specifically, tk971 uses your data to:

• Create, manage, and secure your player account, including identity verification in accordance with KYC requirements.
• Process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Deliver and improve our gaming services, including cricket betting, live casino, slots, and crash games.
• Detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other prohibited activities.
• Send you important account-related communications, including security alerts, transaction confirmations, and policy updates.
• Comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities.

3. Legal Basis for Processing Your Data

tk971 processes your personal data based on one or more of the following legal grounds:

• Contractual necessity: processing is required to perform the contract between you and tk971 when you register an account and use our services.
• Legal obligation: we are required to process certain data to meet our anti-money laundering, fraud prevention, and responsible gaming obligations.
• Legitimate interests: we process certain data to protect the security and integrity of our platform, improve our services, and prevent abuse.
• Consent: where required, we will ask for your explicit consent before processing data for marketing communications or optional features.

4. Cookies and Tracking Technologies

tk971 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognise you, remember your preferences, and analyse platform usage.

We use the following types of cookies:

• Essential cookies: necessary for the platform to function correctly, including session management and secure login.
• Analytical cookies: help us understand how players interact with our platform so we can improve navigation, content, and performance.
• Preference cookies: store your selected settings such as language, currency display, and notification preferences.

You may manage or disable cookies through your browser settings; however, disabling essential cookies may affect platform functionality. By continuing to use tk971, you consent to the use of cookies as described in this policy.

5. Sharing of Your Information

tk971 does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your data only in the following strictly limited circumstances:

• Payment processors and mobile banking partners (bKash, Nagad, Rocket, Upay) solely for the purpose of processing your financial transactions.
• Identity verification and KYC service providers engaged to fulfil our compliance obligations under applicable anti-money laundering regulations.
• Technology and infrastructure partners who provide hosting, analytics, and security services under strict confidentiality agreements that prohibit independent use of your data.
• Law enforcement agencies, regulatory bodies, or government authorities when we are legally required to disclose information in response to a valid legal process.

In all cases where data is shared with third-party service providers, those parties are contractually required to maintain the confidentiality of your data and to process it only for the specific purpose for which it was shared.

6. Data Retention

tk971 retains your personal information for as long as your account remains active and for a period thereafter as required to meet our legal, regulatory, and operational obligations. In practice, account records including KYC documentation and transaction history are typically retained for a minimum of five years following the closure of an account, in line with standard financial compliance practices.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual. You may request early deletion of non-mandatory data by contacting our support team, subject to our legal retention obligations.

7. Data Security

tk971 employs a range of technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, strict access controls and role-based permissions for internal systems, regular security audits and vulnerability assessments, and secure server infrastructure with automated threat monitoring.

While we take every reasonable precaution to safeguard your data, no system can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users promptly and take immediate corrective action.

8. Your Privacy Rights

As a user of the tk971 platform, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: you may ask us to correct inaccurate or incomplete personal data without undue delay.
• Right to erasure: in certain circumstances you may request the deletion of your personal data, subject to our legal retention requirements.
• Right to restrict processing: you may ask us to limit how we use your data in certain situations, for example while a dispute is under investigation.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all legitimate requests within a reasonable timeframe. Please note that certain rights are subject to legal limitations and we may be required to retain some data to fulfil our regulatory obligations.

9. Third-Party Payment Providers

To facilitate deposits and withdrawals, tk971 integrates with trusted mobile financial service providers widely used in Bangladesh, including bKash, Nagad, Rocket, and Upay. When you conduct a financial transaction, relevant payment information is transmitted directly to these providers under secure protocols. tk971 does not store your full mobile banking credentials or PIN numbers on our servers.

Each third-party payment provider operates under its own privacy policy and terms of service. We strongly encourage you to review the privacy notices of bKash, Nagad, Rocket, and any other payment provider you use, as their data practices may differ from those of tk971.

10. Age Restriction and Child Safety

tk971 is strictly an adult gaming platform. All services offered on this platform are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from persons under the age of 21. If you are under 21 years old, you are not permitted to register an account or use any service on this platform.

If we become aware that we have inadvertently collected personal information from a person under the age of 21, we will take immediate steps to delete that information from our records. If you believe that a minor has registered on our platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. Changes to This Privacy Policy

tk971 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform announcement.

Your continued use of the tk971 platform following the posting of any changes to this policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.